Welcome to Intelligent Enterprise's Playbook: IT Service Management:
Building Blocks to Success
This Playbook provides information to help you successfully maximize
business insight and value through IT Service Management by answering
these questions:
How do we improve service levels while maintaining cost structure?
Is shifting from an IT technology focus to an IT service model the best
approach for your company?
How do we establish more customer-centric strategic priorities without
impacting service levels and cost?
What are the necessary building blocks of successful Service Level Agreements
management?
