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Enterprise Applications: Customer Relationship Management
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All Articles
NetSuite Launches CRM+
by Antone Gonsalves
- July 28, 2008
CRM+ uses a number of Ajax-built features that streamline business processes through more drop-down windows and drag-and-drop functionality.
Enterprise in the Cloud: Q&A with Google's Rishi Chandra
by
Doug Henschen
- July 21, 2008
As product manager at Google Enterprise, Rishi Chandra is responsible for spreading search appliances, Google Apps and a growing portfolio of services into the business world. Continuing a series of interviews on cloud computing, Intelligent Enterprise asks Chandra about Google's plans for applications, underlying infrastructure and meeting the demands of the enterprise.
Panorama Upgrade Incorporates Hybrid On-Premise-SaaS Capabilities
by Antone Gonsalves
- July 20, 2008
The latest version of NovaView enables customers to retain their data warehouse in-house while combining its information with Web-based public data sources.
Six Steps to Better Sales Forecasting and Demand Planning
by Robert D. Kugel CFA
- July 14, 2008
Most companies are immature and uncoordinated when it comes to sales forecasting and demand planning. Follow these six steps to increase forecast accuracy, speed planning cycles, reduce inventory costs, end stockouts and increase customer satisfaction.
Chordiant 'Listens' In On Call-Center Conversations
by Antone Gonsalves
- July 13, 2008
Chordiant Recommendation Advisor 6.1 monitors call-center conversations and offers agents recommendations on what actions to take.
A Look At Business Apps In The iPhone App Store
by
Mary Hayes Weier
- July 11, 2008
Business intelligence and CRM software vendors are the most supportive of the Apple 3G iPhone.
Oracle Introduces BI Application for iPhone
by
Doug Henschen
- July 10, 2008
Free 'Business Indicators' app taps Web services to display metrics and reports. Vendor promises two-way ERP and CRM apps.
IDC Report Shows Steady Growth for BI, Pent-Up Demand for Analytics
by
Doug Henschen
- July 3, 2008
Microsoft, SAS and SPSS lead marketshare gains in 2007. Analyst sees media and academia driving mainstream demand.
Microsoft Revises Volume Licensing Agreements
by
J. Nicholas Hoover
- July 1, 2008
The software vendor is continuing down a path that's cut the total number of licensing programs from more than 100 last year to 26.
Ride the Next Wave of Flexible 'BI Workspaces'
by
Doug Henschen
- June 30, 2008
Forrester Research says SaaS and in-memory options will let power users and analysts gain insight without IT bottlenecks. Embrace the trend, but beware the costs and risks.
Cast Iron Offers Integration Appliance For NetSuite
by Antone Gonsalves
- June 30, 2008
NetSuite is the latest software-as-a-service vendor supported by Cast Iron integration appliances, which are billed as supporting application integration through configuration rather than coding.
Cloud9 Analytics Brings Forecasting to Salesforce.com Users
by
Doug Henschen
- June 26, 2008
Data warehouse in the cloud gains forecasting app, Excel-based visual report builder.
Clarabridge Improves Text-Analytics Platform
by Antone Gonsalves
- June 18, 2008
Release 3.0 of the Content Mining Platform includes a drag-and-drop interface, called Navigator, which makes it easier than previous versions to organize and distill insights from text-based customer surveys.
Are You Ready for Advanced Analytics?
by
Doug Henschen
- June 16, 2008
You can now buy analytics as an add-on module for your BI suite, but you'll need expertise to make the leap into predictive analytics.
Enterprise 2.0 Preview: Collaborative Tools Gird Wachovia's Global Push
by
Paul McDougall
- June 9, 2008
Wachovia is embracing Wikis, blogs, instant messaging, social networking sites, Microsoft's Sharepoint, and other collaborative tools to connect staff, cut costs, and retain and attract younger employees.
Put to the Test: Best Smartphone Platforms For Business
by
Eric Zeman
- June 5, 2008
A smartphone's OS drives its productivity-enhancing powers. Here's a guide to choosing among Windows Mobile, Blackberry, iPhone, Nokia S60, and Google Android.
HP Upgrades Neoview Data Warehouse Appliance
by
Doug Henschen
- June 3, 2008
Enhancements target mixed workloads, high data volumes and low-latency demands of operational BI deployments.
Salesforce.com Reports 50% Revenue Growth
by
Mary Hayes Weier
- May 22, 2008
Salesforce.com reported net income of $9.56 million on revenues of $247.6 million in the first quarter and said it signed 2,600 companies and organizations as new customers.
Workday Lands Software Industry's Biggest SaaS Deal
by
Mary Hayes Weier
- May 14, 2008
The deal, for 200,000 users, marks a tipping point in the interest and use of on-demand software among large companies.
Kimball University: Better Business Skills for BI and Data Warehouse Professionals
by
Warren Thornthwaite
- May 11, 2008
To deliver better intelligence, BI and data warehousing teams need business acumen, interpersonal skills and communication competencies. Here are helpful tips and 12 invaluable resources for career development and success.
SAP's Kagermann Reveals Plan To Bring SaaS To Large Companies
by
Mary Hayes Weier
- May 5, 2008
SAP will announce Tuesday on-demand "components," due out next year, that integrate with a customer's existing ERP suite, Kagermann says.
SAP Software Appliances Will Run on HP, IBM Hardware
by
Mary Hayes Weier
- May 5, 2008
Pre-configured appliances will include SAP's ERP suite for midsize businesses, a database, and the SUSE Linux OS.
Gaylord Hotels Taps Text Mining to Boost Guest Satisfaction
by
Doug Henschen
- May 5, 2008
How can you quickly make sense of text-based comments on thousands of customer surveys? Text analytics helped this mega-hotelier uncover hidden obstacles to customer loyalty.
SAP Scales Back SaaS Product Plans
by
Mary Hayes Weier
- April 30, 2008
Technical issues and profit-bleeding implementations prompt SAP to move more slowly with its ambitious Business ByDesign on-demand software service.
Is User Monitoring The Next Wave In Enterprise App Management?
by
Michael Biddick
- April 26, 2008
If you care--really care--about your customers and end users, you'll watch their every move. Vendors are betting IT is in the mood to snoop.
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The Enteprise Applications channel offers thought leadership from experts including Bruce Silver, Nelson King, Kas Thomas and Shawn Shell. You'll also find news coverage, trend analysis, Q&A interviews and case studies on the following topics:
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