Enterprise Applications: Customer Relationship Management (CRM)
ALL ARTICLES
Workday Lands Software Industry's Biggest SaaS Deal
by
Mary Hayes Weier
- May 14, 2008
The deal, for 200,000 users, marks a tipping point in the interest and use of on-demand software among large companies.
Kimball University: Better Business Skills for BI and Data Warehouse Professionals
by
Warren Thornthwaite
- May 11, 2008
To deliver better intelligence, BI and data warehousing teams need business acumen, interpersonal skills and communication competencies. Here are helpful tips and 12 invaluable resources for career development and success.
SAP's Kagermann Reveals Plan To Bring SaaS To Large Companies
by
Mary Hayes Weier
- May 5, 2008
SAP will announce Tuesday on-demand "components," due out next year, that integrate with a customer's existing ERP suite, Kagermann says.
SAP Software Appliances Will Run on HP, IBM Hardware
by
Mary Hayes Weier
- May 5, 2008
Pre-configured appliances will include SAP's ERP suite for midsize businesses, a database, and the SUSE Linux OS.
SAP Scales Back SaaS Product Plans
by
Mary Hayes Weier
- April 30, 2008
Technical issues and profit-bleeding implementations prompt SAP to move more slowly with its ambitious Business ByDesign on-demand software service.
Is User Monitoring The Next Wave In Enterprise App Management?
by
Michael Biddick
- April 26, 2008
If you care--really care--about your customers and end users, you'll watch their every move. Vendors are betting IT is in the mood to snoop.
Microsoft Releases Dynamics CRM Online
by
Mary Hayes Weier
- April 22, 2008
The software service is Microsoft's most direct attack to date against Salesforce.com.
Google, Salesforce To Jointly Deliver Online Business Software
by
Paul McDougall
- April 14, 2008
The service could pose a formidable challenge to Microsoft's efforts to establish itself in the SMB applications market, which remains widely fragmented.
Google, Others Expand Online Services Offerings
by
J. Nicholas Hoover
- April 12, 2008
As cloud computing grows, corporate users would be wise to put it on watch.
SAP Promotes Leo Apotheker To Co-CEO
by
Mary Hayes Weier
- April 2, 2008
The board also appointed Bill McDermott, president of SAP Americas, plus two additional corporate officers, Erwin Gunst and Jim Hagemann Snabe, to its executive board.
Location Intelligence: Geographic Context Spurs Innovation
by Ventana Research
- March 17, 2008
Location intelligence will transform call center operations, e-commerce activities, field service and sales initiatives, but new research reveals that organizations need to look beyond obvious data sources and basic functionality for business success.
Oracle Pushes CRM App Into The Field
by
Terry Sweeney
- March 14, 2008
Mobile Sales Assistant helps field reps manage appointments, collaborate with sales team members, and connect with customers.
Apple Releases iPhone SDK In Beta
by
Antone Gonsalves
- March 6, 2008
As part of the unveiling, companies demonstrated software they built in two weeks for the iPhone. Among the demonstrators was Salesforce.com, which built analytics for its online customer relationship management system.
Newfound Faith: Oracle Upgrades Its CRM Software-As-A-Service Offering
by
Mary Hayes Weier
- March 1, 2008
SaaS momentum can't be denied, but the vendor will try to limit uptake among its core customers.
SaaS vendor NetSuite Opens Platform To ISVs, VARs
by Antone Gonsalves
- February 29, 2008
In launching the NetSuite Business Operating System, the vendor is offering to host third-party software on its multi-tenant, on-demand architecture. As a result, ISVs and VARs can extend NetSuite's underlying capabilities to specific verticals.
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