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ECM TrendWatch, by Alan Pelz-Sharpe
Alan Pelz-Sharpe is a principal and analyst at CMS Watch, covering enterprise content management technologies and practices. An 18-year veteran of the document technology industry, we was formerly a strategist at Wipro and VP North America for analyst firm Ovum. See More by Alan Pelz-Sharpe ECM and The Reemergence of Process Reengineering
Another datapoint to contribute to my growing belief that large enterprises are now reembracing reengineering. It seems that there is only so much streamlining you can do until you reach a point where you need to completely rethink a situation. That point is being reached by more and more large organizations, and radical change is now on the agenda for banks, insurance companies and manufacturing firms globally. Last time around, reengineering led to ERP and benchmarked best practices. This time around the dynamics are different. Business agility is the latest fashion. That requires technology to be infinitely reconfigurable, but also highly organized at the infrastructure level to have a chance of working. As business applications try to go the Web 2.0 route, surely enterprise content management (ECM) vendors should be working to support customers via best practices and benchmarked processes. Yet a severe lack of consulting skills in the space, along with an endemic disregard for customers, leaves many ECM buyers with complex repository- and rules-management systems that they have no idea how to configure and use properly. Business agility will drive the next wave of change, and ECM could become a key component in that mix, but only if our industry learns the lessons of history and works with customers to fully maximize their ECM investments -- supporting them long before and after the purchase order is cut. Alan Pelz-Sharpe is a principal analyst at CMS Watch. Write him at aps@cmswatch.com  E-MAIL | SLASHDOT | DIGG This is a public forum. CMP Technology and its affiliates are not responsible for and do not control what is posted herein. CMP Technology makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Technology's Terms of Service. Important Note: This comment area is NOT intended for commercial messages or solicitations of business.
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