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Bruce Silver's BPMS Watch
Dr. Bruce Silver is an independent industry analyst and consultant focused on business process management and content management technologies. He is the author of the BPMS Watch blog, writes the BPMS Watch column on BPMInstitute.org and also serves as BPMS Track chair at the Brainstorm BPM Conferences. See More by Bruce Silver What Makes a BPM Suite a Winner?
I'm in the process of updating my 2006 Business Process Management Suite (BPMS) Report series on BPMInstitute.org to the new-and-improved 2007 version. A major change from last year is a beefed-up evaluation scoring. I've discovered that many users (and most vendors) are happy to skip the 25-page walkthrough of the product and go straight to the scorecard at the end. Which product "won?" I haven't figured out the presentation - it will probably be some two-dimensional appoach, like the Forrester Wave or Gartner MQ - but I'm close to having a finished scoring methodology. It's probably asking for trouble, but I'm publishing it right here so that you can comment upon it. The basic plan is this. I define four process types: Task Routing (basic workflow), Production Workflow, Case Management (emphasizes content, collaboration, and unstructured processes) and Integration-Centric. The characteristics of each type are explained in the report overview, but most of you can imagine what they are. Each BPMS is scored against all four process types using 12 sets of criteria, but the weightings of each set may differ from one process type to the next. Also, the capabilities affecting the individual criteria may be process type-specific. Here are the 12 sets of criteria, things I'm looking for in each (some are process type-specific), and the percentage weighting of the set for each process type: 1. Architecture and Environment (Weightings: task routing 10%, production workflow 10%, case management 8%, integration-centric 10%) 2. Modeling (Weightings: task routing 10%, production workflow 10%, case management 4%, integration-centric 5%) 3. Human Workflow (design) (Weightings: task routing 10%, production workflow 10%, case management 8%, integration-centric 5%) 4. User Experience (runtime) (Weightings: task routing 15%, production workflow 7%, case management 13%, integration-centric 5%) 5. Content/Collaboration/Case Management (Weightings: task routing 10%, production workflow 7%, case management 13%, integration-centric 5%) 6. Business Rule Management (Weightings: task routing 5%, production workflow 7%, case management 8%, integration-centric 10%) 7. Integration (Weightings: task routing 5%, production workflow 7%, case management 8%, integration-centric 10%) 8. Events and Exceptions (Weightings: task routing 5%, production workflow 6%, case management 13%, integration-centric 10%) 9. Performance Mgmt/BAM (Weightings: task routing 5%, production workflow 10%, case management 4%, integration-centric 10%) 10. Governance (Weightings: task routing 5%, production workflow 10%, case management 4%, integration-centric 10%) 11. Solutions and Services (Weightings: task routing 5%, production workflow 6%, case management 4%, integration-centric 10%) 12. Installed/reference customers (Weightings: task routing 15%, production workflow 10%, case management 13%, integration-centric 10%) Products will be scored in each of the 12 categories from 0-5, as in the Forrester Wave, based on the bullets listed here (as amended); in some cases the scoring will be process type-specific. Then these scores will be weighted as shown here (or as amended) for each category. One or more categories may be split off to form the second axis of the final result, as Gartner and Forrester both do in theirs. So there you have it. If you see something missing or improperly weighted here, please let me know, either by comment or by private email.  E-MAIL | SLASHDOT | DIGG This is a public forum. CMP Technology and its affiliates are not responsible for and do not control what is posted herein. CMP Technology makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Technology's Terms of Service. Important Note: This comment area is NOT intended for commercial messages or solicitations of business.
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