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Study Finds Competency Centers Breed Success
Companies that develop formal practice areas around process management (sometimes described as a "BPM Center of Excellence") are far more likely to succeed than those that don't. That's one of the important conclusions of BP Trends' recent "Survey of Business Process Initiatives." "There is an undeniable correlation between BPM project success and the use of a dedicated process team or Establishment of a Center of Excellence," wrote report author Nathaniel Palmer of Transformation + Innovation, the research and consulting firm that conducted the survey. "BPM programs are not likely to succeed beyond the departmental level (if at all) without having in place an organized business process team of some kind." What's true for business process management also applies to other disciplines. Last week, Doug Henschen wrote about growing interest in "BI competency centers," which are typically cross-functional teams (architects, developers, support, analysts, line-of-business managers, etc.) that develop frameworks of metrics, goals and best practices that can then be shared with business units and departments throughout an organization. Among the BP Trends survey's other findings of note, the 74 companies surveyed reported five top process-improvement priorities: • 49% Customer Service The complete 33-page report can be downloaded at the Transformation+Innovation Web site.  E-MAIL | SLASHDOT | DIGG This is a public forum. CMP Technology and its affiliates are not responsible for and do not control what is posted herein. CMP Technology makes no warranties or guarantees concerning any advice dispensed by its staff members or readers. Community standards in this comment area do not permit hate language, excessive profanity, or other patently offensive language. Please be aware that all information posted to this comment area becomes the property of CMP Media LLC and may be edited and republished in print or electronic format as outlined in CMP Technology's Terms of Service. Important Note: This comment area is NOT intended for commercial messages or solicitations of business.
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