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October 10, 2003 Vol 6 No 16

BSP: First-to-Market Opportunity
Many businesses are using Web services architecture to become business service providers (BSPs). Before jumping onto the BSP bandwagon, it's important to understand, articulate, and pilot your service. Here's how.
by Stewart McKie

Web Services: It's About Connections
What do Web services really mean for your organization? They will blur internal and external services, spurring a need for new architecture. The result: Thanks to competition, higher quality software carried by those connected services.
by Douglas K. Barry

Relationship Dynamics: The Savior of CRM
Too many businesses thought CRM systems alone would cure all ills. In truth, the key dynamic is between people and systems — and in tying performance metrics to customer satisfaction and value.
by Terry Jabali

IntelligentBPM Supplement

TRENDS & FEEDBACK

EDITOR'S PAGE
Strategic IT, Web services, and new enabling platforms.

NEWS & ANALYSIS
The Great Blackout of 2003: What business intelligence could do to mitigate risk ... Oracle 10g hits the grid.

BACK PAGE
All is fair in love and video games.
by Ian Shoales

PRODUCTS & PLATFORMS

PRODUCT REVIEW
Cognos' new ReportNet aims to satisfy both production and ad hoc reporting needs.
by Eric Rogge

PIPELINE
New product releases for intelligent enterprises.

THOUGHT LEADER

STRATEGIC KNOWLEDGE
Connect strategic decision-making with accountability, and presto: Competitive advantage.
by David Stodder

BUSINESS INTELLIGENCE

DECISION SUPPORT
Future Shock: Tracking the rise and fall of the Pentagon's Policy Analysis Market.
by Seth Grimes

DATA WAREHOUSE DESIGNER
A fistful of flaws — and how to solve them during dimensional model design reviews.
by Margy Ross & Ralph Kimball

COLLABORATIVE COMMERCE

E-BUSINESS DEVELOPER
"All integration is development, and all development is integration": It's not marketing fluff.
by Michael J. Hudson

DEPARTMENTS

CLOSED LOOP
Cattle Wrangling