One customer, many channels, and lots of data: Especially in retail, this pretty well sums up the challenges organizations face in trying to achieve insight into customer behavior. What is data mining's role? How can it help? by Usama Fayyad Return to Value Portfolio management helps CIOs and IT managers gain a strategic view into their IT investment — and make sure that every dollar goes toward what's most valuable to supporting business objectives. by Jim Love The Lexicon of BI You can't assume business users know the formal definitions of catchy business intelligence phrases. Here's how you can avoid terminology confusion and focus on delivering what users really want. by Joseph Luedtke 
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