Pipeline
Contact Center FastStart Jointly marketed by Concerto and Siebel, Contact Center FastStart is two independent projects, Siebel 7 Call Center and Concerto EnsemblePro, combined. The new offering is designed to speed deployment and lower costs in CRM centers by providing an alternative to a multivendor setup. Automatic call distribution, predictive dialing, interactive voice response, Web chat and collaboration, universal queuing, recording and reporting, and other features are supported. Prepackaged for quick implementation, Contact Center FastStart is a unified solution for voice-interaction CRM centers. Concerto and Siebel will continue to sell their products both separately and in tandem.
ActiveBatch Version 4.0 Users can view and monitor active jobs with this advanced job scheduling and management system for Microsoft Windows XP/2000/NT. File Triggers, drag-and-drop actions, and other enhancements aim to increase business value and performance of automation.
Axeda Service Personnel can provide immediate remote service and support for software and equipment using an industry standard-based Perl scripting capability. Virtually all device operations can be performed off-site. Technicians can capture device data to identify, diagnose, and repair problems for organizations with Web developers, data filtering, and systems administration.
Changepoint 8.0 Professional services automation software provider Changepoint adds improved recruitment, performance, portfolio, and financial management to its main offering. Productwide support for Unicode, and Microsoft .Net and Outlook calendar inclusion also bolster the updated application's architecture.
eValue Trading partners and managers in supply chains use this notification and alerting program to communicate and share information in real time. Personalization and customization let users tailor the application to their specific operation. Collaborative event management is improved as eValue helps eliminate waste in supply chains when it's integrated with existing systems.
GoldenGate Version 7 A new Web-based view called Activity Console works with updated features in GoldenGate v.7 to deliver on the company's three main objectives for data management: speed, volume, and diversity. The console in this data delivery system lets users see all data synchronization functions in real time, graphically. Web access gives around-the-clock monitoring availability of data movement latency, volume levels, and system balancing requirements. Other new features include alert notifications and diagnosis tools, support for MySQL, high-speed data loading capabilities, and enhanced data encryption.
iWorks InventoryNow 4.0 As the first of five releases set for 2003, this configurable inventory management solution supports bar code data collection, real-time visibility of inventories and supply chain events, batch wireless order entry system, as well as a customer-facing vendor-managed inventory control tool. The product is prebuilt for easy integration.
Vignette Application Builder 4.0 Businesspeople can have more hands-on control of their portal applications with Vignette's user-friendly program. Code-free development, deployment, and management results from drag-and-drop controls, such as links, buttons, columns, and labels. Templates assist application development and can be treated as single files or exported or imported with other information.
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