Performance management offers strategic benefits that transcend those of business intelligence. But Six Sigma process-control techniques can make those benefits even more valuable. by Erik Thomsen The Money Shift Successful customer relationship management requires a different approach to financial analysis. And you thought the hard part was over. by Thomas F. Richebacher Across the Chasm Surprise! Strategic IT managers and businesspeople often miscommunicate. Behavioral concepts borrowed from anthropology shed light on the problem. by Con Kenney & Phil Leggiere Numbers Crunch David Scott discusses his business performance management implementation project at WesCorp, the largest corporate credit union in the United States. 
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