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September 17, 2002

Analytic Apps Meet BPM

The result is not compromise, but enrichment

by Philip Russom

Continued from Page 1

This and other advances in best practices have enabled vendors, IT, and consultants to more accurately anticipate user requirements for the content of business-function-specific data marts. As a result, the data marts under many commercially available analytic apps are now far more relevant out of the box to more corporations, which in turn reduces the amount of customization required to tailor an analytic app to a user's business.

User Viewpoint

The rise of performance-oriented analytic apps has forced a number of changes visible in the user interface (UI):

  • The dashboard is coming on strong as the leading style of UI. New products such as Informatica Applications, Brio Metrics Builder, and Arcplan Information Services AG's dynaSel are designed to crank out personalized dashboards quickly and easily.
  • Business users expect a portal UI for organizing their metrics, which explains why Business Objects acquired Blue Edge Software to get its extensions to InfoView portal.
  • Many users of analytic apps need to look at the same metrics repetitively and in sequence. Such "analytic procedures" are now automated in the UIs of products from Business Objects, CorVu, Crystal Decisions Inc., Informatica, PowerMarket Inc., and SageTree Inc.
  • Alerts are now de rigueur in analytic app UIs, regardless of vendor. An analytic app monitors metrics for you and proactively tells you via the analytic app UI, email, or another medium when one strays out of bounds.

Know Sooner

A few business users need metrics-oriented alerts based on up-to-the-moment data, instead of data refreshed nightly (which is the norm). Addressing this cutting-edge need, Informatica's new PowerCenterRT is an ETL tool that monitors data continuously to enable real-time alerts in Informatica Applications. Likewise, ActaWorks provides real-time data monitoring for BusinessObjects Analytics.

BPM and BI Synergy

You can see that automating BPM with BI software strongly influences data marts, ETL, UI features, domain expertise, and the overall approach of an analytic app. This broad and deep influence constitutes a trend, in fact the strongest one seen in vendor offerings in recent years. But the trend is broader than vendor offerings.



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Let's ignore software for a moment, and look back at the 1990s. BPM advanced steadily throughout the '90s to become a preferred method for managing businesses. As the economy cooled starting in late 2000 — and rampant spending and hunch-playing fell from favor — many corporations returned to running the business by the numbers, with a focus on knowing where to contain costs and in which well-performing parts of the business to invest dwindling resources. Hence, BPM, as a management methodology, is even more relevant today than in the '90s, so we should expect to see more software products automating it.

Obviously, the analytic, business modeling, and information-delivery capabilities of BI technologies are a good fit for BPM automation. What's not so obvious is that the synergy between BI and BPM has led to improvements in both. Analytic apps — which previously were mostly buckets of reports, lacking structure or direction — achieve greater usability and relevance when BPM methods guide their construction. And BPM's tedious and time-consuming tasks of data gathering and metrics calculation become quick and facile, leaving time for greater insight, when automated via an analytic app and its BI platform. With this synergy afoot, it's no wonder BPM-oriented enhancements constitute the leading trend among vendor offerings for analytic apps and the BI platforms that support them.


Philip Russom, Ph.D. [www.PhilipRussom.com] is a Giga Research Director at Forrester Research Inc., where he provides advice to user organizations about business intelligence, data warehousing, and data integration.


RESOURCES

Actuate: www.actuate.com
Arcplan: www.arcplan.com
Brio: www.brio.com
Business Objects: www.businessobjects.com
Cognos: www.cognos.com
CorVu: www.corvu.com
Crystal Decisions: www.crystaldecisions.com
DecisionPoint: www.dpapps.com
Hyperion: www.hyperion.com
Informatica: www.informatica.com
Microsoft: www.microsoft.com
Oracle: www.oracle.com
PeopleSoft: www.peoplesoft.com
PowerMarket: www.powermarket.com
Sagent: www.sagent.com
SageTree: www.sagetree.com
SAS Institute: www.sas.com

Related Articles at IntelligentEnterprise.com:
Brio Metrics Builder 7.0: "Work Your Plan," Sept. 3, 2002
Informatica PowerCenterRT: "Informatica PowerCenterRT FAQ," June 11, 2002
CorVu RapidScorecard 2.1: "Balanced Performance," March 28, 2002
Informatica Applications 5.0: "From Back to Front," March 8, 2002
MetricStream eBM Suite 1.0: "Monitoring Metrics," April 10, 2001









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