Pipeline
Edify 8.0 Edify Corp. released Edify 8.0, a customer interaction management solution that features upgrades to its multichannel platform for CRM and Virtual Customer Service Representative (vCSR) applications. Edify 8.0 automates, assists, and analyzes customer interaction across all touchpoints. New features include Contact Center Suite, an integrated development environment and architecture, and eService applications that provide Web navigation and the personalized fulfillment of customer data and transactions. Pricing starts at $50,000 per server. Edify Corp., 2840 San Tomas Expressway, Santa Clara, CA 95051, 408-982-2000
iBaan OpenWorld 3.0 Baan released a new version of its integration framework, iBaan OpenWorld 3.0. The new version supports asynchronous communication, which lets companies configure global implementations of iBaan OpenWorld 3.0 from one location, and features peer-to-peer architecture, local transformation, and publish and subscribe functionality. Baan designed the product to provide connectivity between applications, message routing and transport, and transformation of business object definitions and content. Pricing ranges from $3,000 to $20,000 per CPU. Baan, Apeldoornsestraat 131, 3781 PM Voorthuizen, P.O. Box 41, 3780 BA Voorthuizen, Netherlands, 31-342-47-7500
Microsoft Commerce Server 2002 Microsoft released the latest version of Microsoft Commerce Server 2002, which gives online businesses the ability to transact business in multiple languages and currencies and make business decisions with management and reporting capabilities. New features include Visual Studio .Net integration, the Commerce Server 2002 .Net Application Framework, and Microsoft .Net Passport integration. Pricing for the Enterprise Edition is $19,999 per CPU and for the Standard Edition is $6,999 per CPU. Content Management Server and SharePoint Portal Server Integration Pack Microsoft also released its Content Management Server and SharePoint Portal Server Integration Pack. Microsoft believes the product will shorten Web publishing cycles by linking collaboration and publishing processes, provide the ability to share content between corporate Web sites and intranet portals, and increase knowledge worker productivity through Web content management publishing processes. Microsoft, One Microsoft Way, Redmond, WA 98052, 425-882-8080
MicroStrategy 7i MicroStrategy Inc. released a new version of business intelligence (BI) platform, MicroStrategy 7i. The Web-based platform lets enterprises standardize on one BI platform and allows for the implementation of BI extranets. New features include Intelligent Cubes, Windows on the Web, information collaboration, portable analytic modules, portal integration, and Web services. Contact MicroStrategy for pricing. MicroStrategy Inc., 1861 International Dr., McLean, VA 22102, 800-927-1868
PeopleSoft CRM for Vertical Industries PeopleSoft Inc. released new industry products for CRM-specific vertical industries. The products include: PeopleSoft CRM for Government, which will give government organizations the ability to provide service through multiple channels; PeopleSoft CRM for Insurance, which will uniquely model insurance policy relationships; PeopleSoft CRM for Energy, which is designed for energy retailers and distributors; and PeopleSoft CRM for High Technology, which includes self-service product registration and contract and entitlement management. Pricing starts at $125,000 per solution. PeopleSoft Inc., 4460 Hacienda Dr., Pleasanton, CA 94588, 800-380-7638
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