Carl Frappaolo's great article ("What's Your Knowledge IQ?" IntelligentKM, August 18, 2000) attracted my attention. I thoroughly marked many key lines with my yellow highlighter (my determinater for a good article) and noticed a theme beyond the stated. I think that the results of the article's methods - a "KM2" audit to "raise awareness of intelligence resources," the matrix of the "creative intelligence of the organization's abilities within the constructs of the knowledge chain," the "reality of what is revealed in the experiences and attitudes of the constituents," and "the perception that users and owners of intelligence shape reality" - truly constitute the "ability of an enterprise to leverage the combined intelligence of its members." This consciousness-raising made a quantum leap beyond the stated level of KM2.

Frappaolo has earned and created a new term that I shall coin herein: WM, for Wisdom Management.

Jerome Cook
Hamilton, Ohio

At a company that I consulted for recently, there was no documentation on IT architecture or other phases of its system development. But this company was servicing a customer that was funding millions and millions of dollars to get its final business system realized.

It is a sad state of affairs when the Internet industry defies recommended software-engineering practices. This article is an eye opener for those in the IT industry. Slowing down in a thoughtful way - thereby achieving a quality end product - appears to be an exception rather than a norm. Congratulations on an article well done.

Vijay Raja
Boston