The Intelligent Enterprise community continues to respond to Denham Grey’s discussion topic on knowledge management (KM) practices in the IntelligentKM.com Forum and David Ben-Gal Kramer’s observations on how human factors affect customer relationship management (CRM) initiatives in the IntelligentCRM.com Forum (“Closed Loop,” August 1, 2000). Here are some of the latest IntelligentKM Forum replies:
Grey posted his assessment of the KM field (“Closed Loop,” June 26, 2000), concluding with this statement:
“My contention is that knowledge practices [defined as] how we work with each other (culture), adapt and adopt tools, and the artifacts we create, encounter and pass along, are the key to making progress in KM. What do you think?”
Dave Head replied to Grey (“Closed Loop,” June 26, 2000), ending his opinion with this:
“The one major lesson I have learned [while implementing KM projects] is that these [KM] activities take a very long time to produce results, and that providing a supporting infrastructure and a customer service attitude goes a long way toward getting the buy-in necessary to make KM successful.”
Another anonymous poster responded with:
“I concur with Grey and Head. I’ve been working on KM projects since the early ’80s and the closest I’ve come to a decent, practical, KM methodology is an adaptation of Peter Senge’s Fifth Discipline workbook.
Start your own topic thread or join this discussion or any of the other ongoing exchanges and read all the postings by visiting the community forums at IntelligentCRM.com, IntelligentEAI.com, IntelligentERP.com, and IntelligentKM.com.
Where is WAP?
I really enjoyed Hank Simon’s “Shaking Off the Wires” (July 17, 2000). NetGenesis Corp. provides high-scale Web analytic software, which major organizations have traditionally used to analyze their content and commerce servers, to improve their effectiveness and marketing initiatives. Many of NetGenesis’ European customers use its software to analyze their WAP servers to compare against the traditional servers and understand the needs of their customers.
Do you see the use of WAP increasing dramatically in the U.S.? WAP capabilities are received well in Europe and Asia but do not seem to be driving business decisions in the U.S. yet.
David George
Newmarket, U.K.
Hank Simon responds:
WAP is preparing to take off in the US. There are some drawbacks, because one company (don’t recall the name) patented some of the WAP server software. In addition, we are behind Finland, Japan, and Europe in wireless data access. But Nokia, Motorola, and Ericsson have a very strong presence here. I expect WAP growth to be slower here for the rest of the year than in Europe and Asia. But when someone comes up with a killer app, such as i-mode or Bluetooth, the market will take off.
Eager to Rate
I appreciate the “rate this article” box you’ve added. I didn’t see one for the regular columns or columnists. I just wanted to let you know that I and many of us in the data warehouse community live for Ralph Kimball’s monthly column.
Thanks for providing it!
Melissa Cunningham
Dallas
Editors respond:
Melissa — stay tuned. We expect to expand our “rate this article” functionality in the near future.
Correction
In the July 17, 2000, “Closed Loop” section, we incorrectly attributed the letter “Speaking of McBee Cards” to Kirk Benett of Fort Worth, Tex. The correct author is John K. Swearingten of Napa, Calif. Our apologies to both authors.
