Mind Over Matter
E-business introduces computing complexity that challenges even the most sophisticated IT organizations. As these U S West IT managers explain, system availability in this environment is about more than hardware specs its a state of mind. Bill Juliano & Sandra McCrady
Stress Relief
With IT systems ever more distributed and complex not to mention mission critical many of the procedures we once considered load tests are now as useful as an eight-track tape. New automated quality assurance techniques aim to close the gap. Richard Ellison
Within Plain Sight
In the age of e-business, culling valuable insights about customers from extraneous noise is an important process. Data visualization can be a powerful vehicle for achieving that goal particularly for e-commerce but only if you ask the right business questions. Don Nachtwey